Envelope-to: melissa.w@hopeinhomecare.us
Delivery-date: Thu, 03 Apr 2025 14:20:41 -0500
From: Makita White <Makita.White@jencaremed.com>
To: "melissa.w@hopeinhomecare.us" <melissa.w@hopeinhomecare.us>
Subject: RE: [EXTERNAL] EULA POLLARD
Thread-Topic: [EXTERNAL] EULA POLLARD
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Date: Thu, 3 Apr 2025 19:20:26 +0000
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References: <318f26e60328f5c89fa798dee25f983f@hopeinhomecare.us>
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[like]  Makita White reacted to your message:
________________________________
From: melissa.w@hopeinhomecare.us <melissa.w@hopeinhomecare.us>
Sent: Thursday, April 3, 2025 5:03:22 PM
To: Makita White <MAKITA.WHITE@JENCAREMED.COM>
Subject: [EXTERNAL] EULA POLLARD

Cancellation of care due to non compliant pt and family. Start of care was =
scheduled last week for 3/4/2025 12-1 pm as per patients grandson. A call w=
as placed today at 9 am to remind pt's grandson about upcoming PT appointme=
nt. Pt's grand son
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Cancellation of care due to non compliant pt and family.

Start of care was scheduled last week for 3/4/2025 12-1 pm as per
patients grandson. A call was placed today at 9 am to remind pt's
grandson about upcoming PT appointment. Pt's grand son reports he wont
be available at that time and requested 2:00pm appointment instead. This
Therapist agreeed to accommodate change in time. Upon arrival at
patient's residence no answer to door . Multiple phone calls made to
grandson no answer . Grand son finally called back 20 minuted later and
stated he is around the corner and asked this therapist to wait. This
therapist drove back to residence and waited. Another call placed after
25 minutes of no show from pt's grandson. Pt's Grandson answers the door
and states he is on his way and is around the corner. This therapist
waited another 20 minutes and finally left. No return call received from
pt's Grandson.

No further attempts will be made.

Thank you.


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<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" co=
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<b>Sent:</b> Thursday, April 3, 2025 5:03:22 PM<br>
<b>To:</b> Makita White &lt;MAKITA.WHITE@JENCAREMED.COM&gt;<br>
<b>Subject:</b> [EXTERNAL] EULA POLLARD</font>
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Cancellation of care due to non compliant pt and family. Start of care was =
scheduled last week for 3/4/2025 12-1 pm as per patients grandson. A call w=
as placed today at 9 am to remind pt's grandson about upcoming PT appointme=
nt. Pt's grand son</div>
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<pre style=3D"font-family:sans-serif; font-size:100%; white-space:pre-wrap;=
 word-wrap:break-word">

Cancellation of care due to non compliant pt and family.

Start of care was scheduled last week for 3/4/2025 12-1 pm as per=20
patients grandson. A call was placed today at 9 am to remind pt's=20
grandson about upcoming PT appointment. Pt's grand son reports he wont=20
be available at that time and requested 2:00pm appointment instead. This=20
Therapist agreeed to accommodate change in time. Upon arrival at=20
patient's residence no answer to door . Multiple phone calls made to=20
grandson no answer . Grand son finally called back 20 minuted later and=20
stated he is around the corner and asked this therapist to wait. This=20
therapist drove back to residence and waited. Another call placed after=20
25 minutes of no show from pt's grandson. Pt's Grandson answers the door=20
and states he is on his way and is around the corner. This therapist=20
waited another 20 minutes and finally left. No return call received from=20
pt's Grandson.

No further attempts will be made.

Thank you.
</pre>
</div>
<br>
<br>
<br>
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else without the sender&#8217;s express permission. If you are not the inte=
nded recipient, you are hereby notified that<br>
any use, review, dissemination, distribution, or duplication of this commun=
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are not the intended recipient, please contact the sender immediately by re=
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