Envelope-to: melissa.w@hopeinhomecare.us
Delivery-date: Fri, 05 Dec 2025 08:33:03 -0600
From: <heather@fmhcllc.com>
To: <melissa.w@hopeinhomecare.us>
References: <006e01dc65f1$2c074570$8415d050$@fmhcllc.com> <66c99d450d24b1d0a29522e59da38b36@hopeinhomecare.us>
In-Reply-To: <66c99d450d24b1d0a29522e59da38b36@hopeinhomecare.us>
Subject: RE: CONCERN
Date: Fri, 5 Dec 2025 09:32:46 -0500
Message-ID: <008601dc65f4$09acd6e0$1d0684a0$@fmhcllc.com>
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Thanks Melissa.  
Have a great Friday!!


Heather Wallace 
Referral Coordinator/Medical Assistant
Family Medicine Healthcare
3925 Portsmouth Blvd
Chesapeake, VA 23321
Direct Line: 757.966.7885
757.488.3333 ext 133 -office 
757.488.0007-fax


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-----Original Message-----
From: melissa.w@hopeinhomecare.us <melissa.w@hopeinhomecare.us> 
Sent: Friday, December 5, 2025 9:28 AM
To: heather@fmhcllc.com
Subject: Re: CONCERN
Importance: High


HELLO GOOD MORNING HEATHER,

MS. BRANCH DID CALL YESTERDAY AND I SPOKE W/ HER. SHE DID EXPRESS THAT ABOUT
THE THERAPIST SHOWING UP UNANNOUNCED AND I DID PASS THAT ON THE PERSON WHO

HANDLES THINGS. SHE IS BEING DC AS OF 12/10/2025. SORRY FOR ANY
INCONVENIENCE. I'VE ALSO FORWARD THIS MESSAGE TO THE PERSON WHO HANDLES
THINGS.

THANK YOU,

MELISSA

On 2025-12-05 08:12, heather@fmhcllc.com wrote:
> Good morning,
> 
> I wanted to bring this to your attention, we received a message from 
> our chronic care nurse regarding mutual patient : Branch, Sharon
> 
> Please review and forward to who needs to address, patient is wanting 
> to change agencies. We would prefer she be contacted to address her 
> concerns/ complaints.
> 
> Thanks so much :
> 
> _From: Logix, RPM _
> 
> _> To: nurse, nurse _
> 
> _> Sent: 12/4/2025 10:44 AM_
> 
> _Ms. Branch would like for the provider to refer her to a different 
> home health care company as she has been having a negative experience 
> with Hope in Home Care. She states that she was assigned a male 
> physical therapist that is very unprofessional and has made her 
> concerned about her safety since he has been showing up to her home 
> unannounced and parking outside of her home for greater than 15 
> minutes after being told that the patient was not home. Additionally, 
> the patient was under the impression that she would be getting home 
> health aide services as well and it has been a month since Hope in 
> Home Care did their assessment but no updates on the services have 
> been provided._
> 
> _ _
> 
> _ _
> 
> Heather Wallace
> 
> Referral Coordinator/Medical Assistant
> 
> Family Medicine Healthcare
> 
> 3925 Portsmouth Blvd
> 
> Chesapeake, VA 23321
> 
> Direct Line: 757.966.7885
> 
> 757.488.3333 ext 133 -office
> 
> 757.488.0007-fax
> 
> CONFIDENTIALITY NOTICE: This e-mail message, including any 
> attachments, is for the sole use of the intended recipient(s) and may 
> contain confidential and privileged information or may otherwise be 
> protected by law. Any unauthorized review, use, disclosure or 
> distribution is prohibited. If you are not the intended recipient, 
> please contact the sender by reply e-mail and destroy all copies of 
> the original message and any attachment thereto.