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From: Carla Collins <ccollins@vabirthinjury.com>
To: "nurses@hopeinhomecare.us" <nurses@hopeinhomecare.us>
Subject: Re: Authorization needed
Thread-Topic: Authorization needed
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The reimbursement rate is $13.51 for Newport News for PCA/HHA level caregiv=
ers under Program contracts.  His primary private health insurance would ha=
ve to be billed first, as well.  Please advise whether you still want to pr=
oceed.  Thank you.  CRC


Carla R. Collins
Chief Program Officer
Virginia Birth-Related Neurological Injury Compensation Program
7501 Boulders View Drive, Suite 600
Richmond, VA  23225
E:: ccollins@vabirthinjury.com
P:  804-330-2471
F:  804-330-3054
www.vabirthinjury.com

________________________________
From: nurses@hopeinhomecare.us <nurses@hopeinhomecare.us>
Sent: Tuesday, March 25, 2025 8:39 AM
To: Carla Collins <ccollins@vabirthinjury.com>
Subject: Re: Authorization needed

Hope In Home Care                                                    Dexter=
 Wright
11835 Rock Landing Drive                                       346 Malden L=
ane
Newport News, VA 23606                                        Newport News,=
 VA  23602



________________________________
From: Carla Collins
Sent: Friday, March 21, 2025 1:14 PM
To: nurses@hopeinhomecare.us
Subject: Re: Authorization needed

What is the address?


Carla R. Collins
Chief Program Officer
Virginia Birth-Related Neurological Injury Compensation Program
7501 Boulders View Drive, Suite 600
Richmond, VA  23225
E:: ccollins@vabirthinjury.com
P:  804-330-2471
F:  804-330-3054
www.vabirthinjury.com

________________________________
From: nurses@hopeinhomecare.us <nurses@hopeinhomecare.us>
Sent: Friday, March 21, 2025 4:03 PM
To: Carla Collins <ccollins@vabirthinjury.com>
Subject: Re: Authorization needed

Mrs. Collins,

I attached the documents minus the one providing the aide's name because on=
e has not been chosen yet without authorization. Mr. Wright is asking for h=
elp supervising Dexter Jr. because he has to return to the office effective=
 April 3, 2025. He was working remotely from home. We are being asked to he=
lp because the family can no longer provide these supports during those 10 =
hours on Thursdays and Fridays.
Hope In Home Care charges $30 an hour for the level of supports requested w=
hich are PCA, CNA, NA (aides)-not nursing.
Please accept these documents and I will await the draft we discussed earli=
er.

Katrina Wainwright
Intake Coordinator
Hope In Home Care
757-873-0030 option 1
________________________________
From: Carla Collins <ccollins@vabirthinjury.com>
Sent: Tuesday, March 18, 2025 10:58 AM
To: nurses@hopeinhomecare.us <nurses@hopeinhomecare.us>
Subject: Fw: Authorization needed

Ms. Wainwright:

I have tried several times to return a call to you at 751-873-0030 to no av=
ail.  That number just rings busy and will not even let me leave a message.=
  Please email me back so we may resolve this matter for you.  Thank you.  =
CRC
Carla R. Collins
Chief Program Officer
Virginia Birth-Related Neurological Injury Compensation Program
7501 Boulders View Drive, Suite 600
Richmond, VA  23225
E:: ccollins@vabirthinjury.com
P:  804-330-2471
F:  804-330-3054
www.vabirthinjury.com

________________________________
From: Carla Collins <ccollins@vabirthinjury.com>
Sent: Monday, March 17, 2025 6:47 PM
To: nurses@hopeinhomecare.us <nurses@hopeinhomecare.us>
Subject: Re: Authorization needed

Ms. Wainwright:

Are you requesting agency care for a Program admitted claimant?  If so, wha=
t agency will be providing the care for the admitted claimant?  What skill =
level of care will be provided for the 20 hours per week that you are reque=
sting?  Where is the doctor's letter of medical necessity to support the re=
quest?  Will these 20 hours replace other hours of care the admitted claima=
nt was previously receiving, like family caregiving hours, for example?  Is=
 this a temporary, or long-term request?  Please explain.

The parent or guardian of the admitted claimant is supposed to request agen=
cy care, not a representative of the agency.  It poses a potential conflict=
 of interest.  Additionally, if a parent wants the Program to communicate d=
irectly with an agency representative, the parent will need to provide the =
Program with a Release to permit that.

I am attaching forms you may need to have completed if agency care is being=
 requested.  Any agency who wants to provide care for an admitted claimant =
must provide the Program with a copy of its employment policies concerning =
criminal history and sex offender registry background checks, Certification=
s that each employee who will care for an admitted claimant has not been co=
nvicted of a barrier crime, a new reimbursement rate agreement, and an auth=
orization.

Please note that the Program does not afford respite care for parents.  I'm=
 happy to answer any questions or concerns you may have.

I look forward to hearing from you.

Sincerely,
Carla
Carla R. Collins
Chief Program Officer
Virginia Birth-Related Neurological Injury Compensation Program
7501 Boulders View Drive, Suite 600
Richmond, VA  23225
E:: ccollins@vabirthinjury.com
P:  804-330-2471
F:  804-330-3054
www.vabirthinjury.com

________________________________
From: nurses@hopeinhomecare.us <nurses@hopeinhomecare.us>
Sent: Wednesday, March 12, 2025 3:47 PM
To: Carla Collins <ccollins@vabirthinjury.com>
Subject: Authorization needed

You don't often get email from nurses@hopeinhomecare.us. Learn why this is =
important<https://aka.ms/LearnAboutSenderIdentification>
Carla,

 I am emailing you concerning a request for Personal Assistance, Procedure =
code T1019.
Individual:  Dexter Wright, JR  DOB: 03/23/2009
Medicaid ID    650122668031
I am Katrina Wainwright from Hope In Home Care, requesting this service at =
20 hours weekly for his father to return to work.
I requested it through the Acentra portal for he has Virginia Medicaid also=
. They asked if Va Birth Injury Fund was covering it fully or partially? I =
am requesting either authorization of coverage from BIF or denial of covera=
ge.

Your assistance is appreciated.
Kind regards,
Katrina Wainwright
Intake Coordinator
Hope In Home Care
757-873-0030 option 1

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The reimbursement rate is $13.51 for Newport News for PCA/HHA level caregiv=
ers under Program contracts.&nbsp; His primary private health insurance wou=
ld have to be billed first, as well.&nbsp; Please advise whether you still =
want to proceed.&nbsp; Thank you.&nbsp; CRC</div>
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nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
<br>
</div>
<div id=3D"Signature" class=3D"elementToProof">
<div style=3D"direction: ltr; text-align: left; text-indent: 0px; backgroun=
d-color: rgb(255, 255, 255); margin: 0px; font-family: &quot;Segoe UI&quot;=
, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFo=
nt, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; color:=
 rgb(36, 36, 36);">
Carla R. Collins&nbsp;</div>
<div style=3D"background-color: rgb(255, 255, 255); margin: 0px;">
<div style=3D"direction: ltr; text-align: left; text-indent: 0px; margin: 0=
px; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&q=
uot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;=
, sans-serif; font-size: 15px; color: rgb(36, 36, 36);">
Chief Program Officer&nbsp;</div>
<div style=3D"direction: ltr; text-align: left; text-indent: 0px; margin: 0=
px; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&q=
uot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;=
, sans-serif; font-size: 15px; color: rgb(36, 36, 36);">
Virginia Birth-Related Neurological Injury Compensation Program&nbsp;</div>
<div style=3D"direction: ltr; text-align: left; text-indent: 0px; margin: 0=
px; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&q=
uot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;=
, sans-serif; font-size: 15px; color: rgb(36, 36, 36);">
7501 Boulders View Drive, Suite 600&nbsp;</div>
<div style=3D"direction: ltr; text-align: left; text-indent: 0px; margin: 0=
px; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&q=
uot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;=
, sans-serif; font-size: 15px; color: rgb(36, 36, 36);">
Richmond, VA&nbsp; 23225&nbsp;</div>
<div style=3D"direction: ltr; text-align: left; text-indent: 0px; margin: 0=
px; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&q=
uot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;=
, sans-serif; font-size: 15px; color: rgb(36, 36, 36);">
E:: ccollins@vabirthinjury.com&nbsp;</div>
<div style=3D"direction: ltr; text-align: left; text-indent: 0px; margin: 0=
px; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&q=
uot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;=
, sans-serif; font-size: 15px; color: rgb(36, 36, 36);">
P:&nbsp; 804-330-2471&nbsp;</div>
<div style=3D"direction: ltr; text-align: left; text-indent: 0px; margin: 0=
px; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&q=
uot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;=
, sans-serif; font-size: 15px; color: rgb(36, 36, 36);">
F:&nbsp; 804-330-3054&nbsp;</div>
<div style=3D"direction: ltr; text-align: left; text-indent: 0px; margin: 0=
px; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&q=
uot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;=
, sans-serif; font-size: 15px; color: rgb(36, 36, 36);">
www.vabirthinjury.com&nbsp;</div>
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> nurses@hopeinhomecare=
.us &lt;nurses@hopeinhomecare.us&gt;<br>
<b>Sent:</b> Tuesday, March 25, 2025 8:39 AM<br>
<b>To:</b> Carla Collins &lt;ccollins@vabirthinjury.com&gt;<br>
<b>Subject:</b> Re: Authorization needed</font>
<div>&nbsp;</div>
</div>
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<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
Hope In Home Care&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &n=
bsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; =
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Dexter Wright</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
11835 Rock Landing Drive&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &n=
bsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; =
&nbsp; &nbsp;346 Malden Lane</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
Newport News, VA 23606&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbs=
p; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &n=
bsp; &nbsp; Newport News, VA&nbsp; 23602</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
<br>
</div>
<div id=3D"x_appendonsend"></div>
<div><br>
</div>
<div style=3D"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12p=
t; color:rgb(0,0,0)">
<br>
</div>
<hr style=3D"display:inline-block; width:98%">
<div class=3D"x_elementToProof" style=3D"font-family:Calibri,Arial,Helvetic=
a,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<b>From:</b>&nbsp;Carla Collins</div>
<span style=3D"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12=
pt; color:rgb(0,0,0)"><b>Sent:</b>&nbsp;Friday, March 21, 2025 1:14 PM<br>
<b>To:</b>&nbsp;nurses@hopeinhomecare.us<br>
<b>Subject:</b>&nbsp;Re: Authorization needed </span>
<div style=3D"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12p=
t; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
What is the address?</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id=3D"x_x_Signature" class=3D"x_x_elementToProof">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:rgb(255,255,255); margin:0px; font-family:&quot;Segoe UI&quot;,&quot;S=
egoe UI Web (West European)&quot;,-apple-system,BlinkMacSystemFont,Roboto,&=
quot;Helvetica Neue&quot;,sans-serif; font-size:15px; color:rgb(36,36,36)">
Carla R. Collins&nbsp;</div>
<div style=3D"background-color:rgb(255,255,255); margin:0px">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
Chief Program Officer&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
Virginia Birth-Related Neurological Injury Compensation Program&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
7501 Boulders View Drive, Suite 600&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
Richmond, VA&nbsp; 23225&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
E:: ccollins@vabirthinjury.com&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
P:&nbsp; 804-330-2471&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
F:&nbsp; 804-330-3054&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
www.vabirthinjury.com&nbsp;</div>
</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
</div>
<div id=3D"x_x_appendonsend"></div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_divRplyFwdMsg" dir=3D"ltr"><span style=3D"font-family:Calibr=
i,sans-serif; font-size:11pt; color:rgb(0,0,0)"><b>From:</b>&nbsp;nurses@ho=
peinhomecare.us &lt;nurses@hopeinhomecare.us&gt;<br>
<b>Sent:</b>&nbsp;Friday, March 21, 2025 4:03 PM<br>
<b>To:</b>&nbsp;Carla Collins &lt;ccollins@vabirthinjury.com&gt;<br>
<b>Subject:</b>&nbsp;Re: Authorization needed</span>
<div>&nbsp;</div>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Mrs. Collins,</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
I attached the documents minus the one providing the aide's name because on=
e has not been chosen yet without authorization. Mr. Wright is asking for h=
elp supervising Dexter Jr. because he has to return to the office effective=
 April 3, 2025. He was working remotely
 from home. We are being asked to help because the family can no longer pro=
vide these supports during those 10 hours on Thursdays and Fridays.&nbsp;</=
div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Hope In Home Care charges $30 an hour for the level of supports requested w=
hich are PCA, CNA, NA (aides)-not nursing.</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Please accept these documents and I will await the draft we discussed earli=
er.</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Katrina Wainwright</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Intake Coordinator</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Hope In Home Care&nbsp;</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
757-873-0030 option 1</div>
<div id=3D"x_x_x_appendonsend"></div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_x_divRplyFwdMsg" dir=3D"ltr"><span style=3D"font-family:Cali=
bri,sans-serif; font-size:11pt; color:rgb(0,0,0)"><b>From:</b>&nbsp;Carla C=
ollins &lt;ccollins@vabirthinjury.com&gt;<br>
<b>Sent:</b>&nbsp;Tuesday, March 18, 2025 10:58 AM<br>
<b>To:</b>&nbsp;nurses@hopeinhomecare.us &lt;nurses@hopeinhomecare.us&gt;<b=
r>
<b>Subject:</b>&nbsp;Fw: Authorization needed</span>
<div>&nbsp;</div>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Ms. Wainwright:</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
I have tried several times to return a call to you at 751-873-0030 to no av=
ail.&nbsp; That number just rings busy and will not even let me leave a mes=
sage.&nbsp; Please email me back so we may resolve this matter for you.&nbs=
p; Thank you.&nbsp; CRC</div>
<div id=3D"x_x_x_x_Signature" class=3D"x_x_x_x_elementToProof">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:rgb(255,255,255); margin:0px; font-family:&quot;Segoe UI&quot;,&quot;S=
egoe UI Web (West European)&quot;,-apple-system,BlinkMacSystemFont,Roboto,&=
quot;Helvetica Neue&quot;,sans-serif; font-size:15px; color:rgb(36,36,36)">
Carla R. Collins&nbsp;</div>
<div style=3D"background-color:rgb(255,255,255); margin:0px">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
Chief Program Officer&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
Virginia Birth-Related Neurological Injury Compensation Program&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
7501 Boulders View Drive, Suite 600&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
Richmond, VA&nbsp; 23225&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
E:: ccollins@vabirthinjury.com&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
P:&nbsp; 804-330-2471&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
F:&nbsp; 804-330-3054&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
www.vabirthinjury.com&nbsp;</div>
</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
</div>
<div id=3D"x_x_x_x_appendonsend"></div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_x_x_divRplyFwdMsg" dir=3D"ltr"><span style=3D"font-family:Ca=
libri,sans-serif; font-size:11pt; color:rgb(0,0,0)"><b>From:</b>&nbsp;Carla=
 Collins &lt;ccollins@vabirthinjury.com&gt;<br>
<b>Sent:</b>&nbsp;Monday, March 17, 2025 6:47 PM<br>
<b>To:</b>&nbsp;nurses@hopeinhomecare.us &lt;nurses@hopeinhomecare.us&gt;<b=
r>
<b>Subject:</b>&nbsp;Re: Authorization needed</span>
<div>&nbsp;</div>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Ms. Wainwright:</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Are you requesting agency care for a Program admitted claimant?&nbsp; If so=
, what agency will be providing the care for the admitted claimant?&nbsp; W=
hat skill level of care will be provided for the 20 hours per week that you=
 are requesting?&nbsp; Where is the doctor's letter
 of medical necessity to support the request?&nbsp; Will these 20 hours rep=
lace other hours of care the admitted claimant was previously receiving, li=
ke family caregiving hours, for example?&nbsp; Is this a temporary, or long=
-term request?&nbsp; Please explain.</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
The parent or guardian of the admitted claimant is supposed to request agen=
cy care, not a representative of the agency.&nbsp; It poses a potential con=
flict of interest.&nbsp; Additionally, if a parent wants the Program to com=
municate directly with an agency representative,
 the parent will need to provide the Program with a Release to permit that.=
</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
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I am attaching forms you may need to have completed if agency care is being=
 requested.&nbsp; Any agency who wants to provide care for an admitted clai=
mant must provide the Program with a copy of its employment policies concer=
ning criminal history and sex offender
 registry background checks, Certifications that each employee who will car=
e for an admitted claimant has not been convicted of a barrier crime, a new=
 reimbursement rate agreement, and an authorization.</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Please note that the Program does not afford respite care for parents.&nbsp=
; I'm happy to answer any questions or concerns you may have.</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
I look forward to hearing from you.</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Sincerely,</div>
<div style=3D"direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSF=
ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Carla</div>
<div id=3D"x_x_x_x_x_Signature" class=3D"x_x_x_x_x_elementToProof">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; background-c=
olor:rgb(255,255,255); margin:0px; font-family:&quot;Segoe UI&quot;,&quot;S=
egoe UI Web (West European)&quot;,-apple-system,BlinkMacSystemFont,Roboto,&=
quot;Helvetica Neue&quot;,sans-serif; font-size:15px; color:rgb(36,36,36)">
Carla R. Collins&nbsp;</div>
<div style=3D"background-color:rgb(255,255,255); margin:0px">
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
Chief Program Officer&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
Virginia Birth-Related Neurological Injury Compensation Program&nbsp;</div>
<div style=3D"direction:ltr; text-align:left; text-indent:0px; margin:0px; =
font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
7501 Boulders View Drive, Suite 600&nbsp;</div>
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font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
Richmond, VA&nbsp; 23225&nbsp;</div>
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font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
E:: ccollins@vabirthinjury.com&nbsp;</div>
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font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
P:&nbsp; 804-330-2471&nbsp;</div>
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font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
F:&nbsp; 804-330-3054&nbsp;</div>
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font-family:&quot;Segoe UI&quot;,&quot;Segoe UI Web (West European)&quot;,-=
apple-system,BlinkMacSystemFont,Roboto,&quot;Helvetica Neue&quot;,sans-seri=
f; font-size:15px; color:rgb(36,36,36)">
www.vabirthinjury.com&nbsp;</div>
</div>
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bri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
</div>
<div id=3D"x_x_x_x_x_appendonsend"></div>
<hr style=3D"direction:ltr; display:inline-block; width:98%">
<div id=3D"x_x_x_x_x_divRplyFwdMsg" dir=3D"ltr"><span style=3D"font-family:=
Calibri,sans-serif; font-size:11pt; color:rgb(0,0,0)"><b>From:</b>&nbsp;nur=
ses@hopeinhomecare.us &lt;nurses@hopeinhomecare.us&gt;<br>
<b>Sent:</b>&nbsp;Wednesday, March 12, 2025 3:47 PM<br>
<b>To:</b>&nbsp;Carla Collins &lt;ccollins@vabirthinjury.com&gt;<br>
<b>Subject:</b>&nbsp;Authorization needed</span>
<div>&nbsp;</div>
</div>
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ent:revert; line-height:revert; white-space:revert; background-color:revert=
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ed; color:revert; box-sizing:border-box; border-collapse:collapse; border-s=
pacing:0px">
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ine-height:revert; white-space:revert; border-width:revert; border-style:re=
vert; border-color:revert; background-color:rgb(166,166,166); padding:7px 2=
px; word-break:revert; color:revert">
</td>
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t-indent:revert; line-height:revert; white-space:revert; border-width:rever=
t; border-style:revert; border-color:revert; background-color:rgb(234,234,2=
34); padding:7px 5px 7px 15px; word-break:revert; color:rgb(33,33,33)">
<div style=3D"direction:ltr; text-align:left; text-indent:revert; line-heig=
ht:revert; white-space:revert; font-family:wf_segoe-ui_normal,&quot;Segoe U=
I&quot;,&quot;Segoe WP&quot;,Tahoma,Arial,sans-serif; color:revert">
<span style=3D"letter-spacing:revert; background-color:revert; line-height:=
revert">You don't often get email from nurses@hopeinhomecare.us.
<a href=3D"https://aka.ms/LearnAboutSenderIdentification" id=3D"OWAf04d022c=
-affa-78e4-5832-b48ba3cb0735" class=3D"x_OWAAutoLink" data-auth=3D"NotAppli=
cable" style=3D"color:revert; display:revert; background-color:revert">
Learn why this is important</a></span></div>
</td>
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t-indent:revert; line-height:revert; white-space:revert; border-width:rever=
t; border-style:revert; border-color:revert; background-color:rgb(234,234,2=
34); padding:7px 5px; word-break:revert; color:rgb(33,33,33)">
</td>
</tr>
</tbody>
</table>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Carla,</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
&nbsp;I am emailing you concerning a request for Personal Assistance, Proce=
dure code T1019.</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Individual:&nbsp; Dexter Wright, JR&nbsp; DOB: 03/23/2009</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Medicaid ID&nbsp; &nbsp; 650122668031</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
I am Katrina Wainwright from Hope In Home Care, requesting this service at =
20 hours weekly for his father to return to work.</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
I requested it through the Acentra portal for he has Virginia Medicaid also=
. They asked if Va Birth Injury Fund was covering it fully or partially? I =
am requesting either authorization of coverage from BIF or denial of covera=
ge.</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Your assistance is appreciated.</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Kind regards,</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Katrina Wainwright</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Intake Coordinator</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Hope In Home Care&nbsp;</div>
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ontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
757-873-0030 option 1</div>
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