Hi,

A new note reply was added for order #R811701765. =20 This order is for Elaine Wallace (DOB 1954-10-0= 3). =20

Our customer service team added the following mes= sage:

Hi Hema, we'll reach out to Elaine to confirm h= er preferences. If she declines, we'll proceed with the insurance-approved = supply. Thank you!

You can view (and respond to, if necessary) this = notification here: https://versemedical.com/go/a1255e7c-fc83-420c-91cd-fa= acea680d1f.

For the full context of this conversation:

Hello, w= hile processing Elaine's medical supplies, we encountered an issue. Insuran= ce covers Unna Boot Bandages for up to one per week. Any extra dressings wo= uld be the patient's responsibility.

Also, a 30-day supply, including Kerlix, was delivered on 6/25/2= 025. These won't qualify for insurance coverage until 07/15/2025. If you want us to modify the frequency= to the allowed amounts and hold this portion of the order until it's eligi= ble, please approve this message= . Otherwise, feel free to reject it, and we'll assist the patient with out-= of-pocket payment. Thank you for your cooperation!

=20

Hema

Could you please reach out to the patient to co= nfirm their preferences regarding the requested supply? If the patient decl= ines, kindly proceed with providing the supply as per the insurance-approve= d

=20

Verse Medical

Hi Hema, we'll reach out to Elaine to confirm h= er preferences. If she declines, we'll proceed with the insurance-approved = supply. Thank you!

=20

Just now Verse Medical

Hi Hema, we'll reach out to Elaine to confirm h= er preferences. If she declines, we'll proceed with the insurance-approved = supply. Thank you!

Thank you,

The team at Verse Medical

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