Hi,

A new note reply was added for order #R711673276. =20 This order is for ROBERT RIDLEY (DOB 1944-11-29= ). =20

Our customer service team added the following mes= sage:

Thanks for the update Hema!=20

You can view (and respond to, if necessary) this = notification here: https://versemedical.com/go/864f0b81-fe5d-4a89-b714-d9= c6fc07fe22.

For the full context of this conversation:

Hello. We've received Robert's order, but un= fortunately, the supplies are not covered by insurance for Wounds 1 and 2, = as the status is listed as closed or healed. This would result in an out-of= -pocket cost for the patient.

If you would like Verse Medical to reac= h out to the patient to arrange payment and delivery, please approve this m= essage as soon as possible. Otherwise, please reject it, and we will cancel= the non-covered items.

*If the patient is unable to purchase non-cov= ered items out of pocket, we will cancel the order.

Thanks for= your help!

=20

Hema

=20

Hema

=20

Verse Medical

Hi Hema, unfortunately, insurance will still re= quire updated wound measurements greater than 0 and an updated thickness as= it was indicated as closed. Are you able to provide us this updated inform= ation?=20

=20

Hema

aal Would size noted please check the wound car= e sheet

=20

Verse Medical

Thanks for the update Hema!=20

=20

Just now Verse Medical

Thanks for the update Hema!=20

Thank you,

The team at Verse Medical

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