Return-Path: Delivered-To: rebecca.ontivero@hopeinhomecare.us Received: from gator3204.hostgator.com by gator3204.hostgator.com with LMTP id KK2tCdG/rWjcOAMA2d5MzQ (envelope-from ) for ; Tue, 26 Aug 2025 09:08:17 -0500 Return-path: Envelope-to: rebecca.ontivero@hopeinhomecare.us Delivery-date: Tue, 26 Aug 2025 09:08:17 -0500 Received: from mail224.atl241.mcsv.net ([198.2.141.224]:46260) by gator3204.hostgator.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.98.1) (envelope-from ) id 1uquLQ-00000001cKm-3tiK for rebecca.ontivero@hopeinhomecare.us; Tue, 26 Aug 2025 09:08:17 -0500 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=versemedical.com; s=k3; t=1756216898; x=1756486898; i=adamyecies@versemedical.com; bh=ZBIVKkd9zVV/bMec/Bd5PGacynXSQ+/dssxYCEKBH04=; h=Subject:From:Reply-To:To:Date:Message-ID:X-MC-User:Feedback-ID: List-ID:List-Unsubscribe:List-Unsubscribe-Post:Content-Type: MIME-Version:CC:Date:Subject:From; b=TOt32qwIeeqBb0ZFi2kVmotMgsQ8Vc/9x2WPGVW2qoybneuF+GlDZ3mS0aUxx8W8j 8eSwS21H0c8rtleQchaAjcsHBfove3fDtH2yvXvYzXK8O/d5zJVy/5khQcLJwiIM1N gUvwaHxG5d6kynOKkhcGbgt+J+O5D4gQyAlL82GbNtQnvPh91Mccc9JtsJo/JbNDiC PMERCf3+4Sn2YafxoVy4t80Lm1+DylmfByvWladh6294n7eagiKRYMW4y8yXlB709x sXqCZDqsFLMlCxTN2b91nAvTjmvrZJYLB1j/BMT2impM0jVHW3gtzWY8NXjPRvLQ5b ZqtzyNdqkpA1A== Received: from localhost (localhost [127.0.0.1]) by mail224.atl241.mcsv.net (Mailchimp) with ESMTP id 4cB8Tt4f8cz6Ct2N6 for ; Tue, 26 Aug 2025 14:01:38 +0000 (GMT) Subject: =?utf-8?Q?Verse=20Update=3A=20Patient=20Financial=20Responsibility?= From: Adam Reply-To: =?utf-8?Q?Adam?= To: Date: Tue, 26 Aug 2025 14:00:13 +0000 Message-ID: X-Mailer: Mailchimp Mailer - **CID08cff7960691c6b592e9** X-Campaign: mailchimpdd230fbcf55e26b596036620f.08cff79606 X-campaignid: mailchimpdd230fbcf55e26b596036620f.08cff79606 X-Report-Abuse: Please report abuse for this campaign here: https://mailchimp.com/contact/abuse/?u=dd230fbcf55e26b596036620f&id=08cff79606&e=91c6b592e9 X-MC-User: dd230fbcf55e26b596036620f Feedback-ID: 185910718:185910718.13839149:us10:mc List-ID: dd230fbcf55e26b596036620fmc list X-Accounttype: pr List-Unsubscribe: , List-Unsubscribe-Post: List-Unsubscribe=One-Click Content-Type: multipart/alternative; boundary="_----------=_MCPart_903424619" MIME-Version: 1.0 This is a multi-part message in MIME format --_----------=_MCPart_903424619 Content-Type: text/plain; charset="utf-8"; format="fixed" Content-Transfer-Encoding: quoted-printable https://versemedical.com/ ** Product feature update Collecting Patients=E2=80=99 Financial Responsibility for DME Orders ------------------------------------------------------------ ** What's New ------------------------------------------------------------ When patients have a financial responsibility=2C such as a deductible=2C c= opayment=2C or coinsurance=2C we will reach out to the patient to confirm= if they are willing to pay. If the patient consents to this payment=2C we will send out their order im= mediately and send them an invoice. If they refuse this payment=2C the ord= er will be cancelled. ** Why are we making this change? ------------------------------------------------------------ Most insurance plans have some patient responsibilities that must be paid= before the plan kicks in or alongside it. In order for Verse to continue= to support your patients=2C we must remain compliant with insurance compa= nies' rules around patient responsibility. We are seeking to do this in the smoothest possible way. By being upfront= and transparent with the costs rather than billing the patients after the= delivery=2C we think this will lead to the best outcomes for all parties. ** How does it work? ------------------------------------------------------------ ** For Your Team: ------------------------------------------------------------ As usual=2C we=E2=80=99ll keep you informed of these order statuses on you= r Verse Medical portal. Those with patient responsibility outstanding will= be flagged with an Issue Order Status=2C and the remarks will indicate th= at the order is on hold. * If we have reached out to the patient and are awaiting a response: + We=E2=80=99ll mark the Order Status as Issue + We=E2=80=99ll add two remarks=2C On Hold and Patient responsibility requ= ested * If the patient refuses to pay their portion: + We=E2=80=99ll cancel the order=2C send your team a message=2C and show y= ou the remark Patient rejected patient responsibility * If we are unable to contact the patient for 30 days=2C following multipl= e texts=2C calls=2C and connecting with you: + We=E2=80=99ll cancel the order=2C send your team a message=2C and show y= ou the remark Patient did not respond to patient responsibility request ** For Patients ------------------------------------------------------------ * Calculating the patient's responsibility: We will check the patient=E2=80=99s insurance for their remaining deductib= le=2C out-of-pocket maximum=2C and copay/coinsurance to provide them with= what they will owe for the order in question. If there is a discrepancy b= etween the insurance amount and our invoice=2C we will refund the patient= the difference. * Reaching out to patients: For each case of patient responsibility=2C we will attempt to text and cal= l the patient several times. If we are unable to reach them=2C we will con= tact your team to seek guidance for the best next steps. * Updated the patient brochure: We=E2=80=99ve updated the patient brochure so that they understand their f= inancial responsibility for the order. You can see this here: + Verse Medical Patient Brochure (English) (https://mcusercontent.com/dd23= 0fbcf55e26b596036620f/files/74efe43d-382d-9b8d-d3e7-3f60dc3ebc2f/_1page_pa= tient_brochure.pdf) + Verse Medical Patient Brochure (Spanish) (https://mcusercontent.com/dd23= 0fbcf55e26b596036620f/files/aae32e15-fbd4-320f-1244-8b5adef0db8f/_1page_pa= tient_brochure_espanol_.pdf) + Verse Medical Patient Brochure (Arabic) (https://mcusercontent.com/dd230= fbcf55e26b596036620f/files/6e5e7fea-84d4-8f12-28a1-7d46f99d9e57/_1page_pat= ient_brochure_arabic_.pdf) ** Getting Started ------------------------------------------------------------ When seeing patients=2C it will be helpful to let them know that you=E2=80= =99re ordering their supplies through Verse Medical=2C and we may reach ou= t requesting financial responsibility. With this change=2C it is essential that you provide us with the most up-t= o-date patient phone number=2C and when possible=2C a secondary phone numb= er (guardian or family member) to allow for this process to move quickly.= Otherwise=2C there is nothing you need to do here=2C we just wanted to ke= ep you informed! We will be gradually rolling this out to more and more patients over time= =2C because we are starting small=2C you may not notice this flow immediat= ely. Please email or call your account representative if you have any ques= tions. Best regards=2C Adam Yecies Senior Customer Success Manager=2C Team Lead (929) 410-5285 =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Confidentiality Notice: The information contained in this transmission may= contain privileged and confidential information=2C including patient info= rmation protected by federal and state privacy laws=2C including=2C but no= t limited to=2C privacy standards imposed pursuant to the Federal Health I= nsurance Portability and Accountability Act of 1996 ("HIPAA"). It is inten= ded only for the use of the person(s) named above. If you are not the inte= nded recipient=2C or the employee or agent responsible for delivering the= message to the intended recipient=2C you are hereby notified that any rev= iew=2C dissemination=2C distribution=2C or duplication of this communicati= on is strictly prohibited. If you are not the intended recipient=2C please= contact the sender by reply email and destroy all copies of the original= message. This email was sent to rebecca.ontivero@hopeinhomecare.us (mailto:rebecca.ontivero@hopeinhomecare.us) why did I get this? (https://versemedical.us10.list-manage.com/about?u=3Dd= d230fbcf55e26b596036620f&id=3D9c16bfd3ca&e=3D91c6b592e9&c=3D08cff79606) = unsubscribe from this list (https://versemedical.us10.list-manage.com/uns= ubscribe?u=3Ddd230fbcf55e26b596036620f&id=3D9c16bfd3ca&t=3Db&e=3D91c6b592e9&= c=3D08cff79606) update subscription preferences (https://versemedical.= us10.list-manage.com/profile?u=3Ddd230fbcf55e26b596036620f&id=3D9c16bfd3ca= &e=3D91c6b592e9&c=3D08cff79606) Jetlenses=2C Inc . 158 W 27th St Floor 10=2C . New York=2C NY 10001 . USA --_----------=_MCPart_903424619 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Verse Update: Patient Financial Responsibility
=09 =09=09=09 =09=09=09=09
=09=09=09=09 =09=09=09=09
=09 =09=09=09 =09=09=09=09

Product feature update
Collecting Patients=E2=80=99 Financial Responsibility for DME Orders
=09=09=09=09 =09=09=09=09
=09 =09=09=09 =09=09=09=09

What's New

When patients have a financial respons= ibility=2C such as a deductible=2C copayment=2C or coinsurance=2C we will= reach out to the patient to confirm if they are willing to pay. 

If the patient consents to this paymen= t=2C we will send out their order immediately and send them an invoice. If= they refuse this payment=2C the order will be cancelled.
 

Why are we m= aking this change?

Most insurance plans have some patient= responsibilities that must be paid before the plan kicks in or alongside= it. In order for Verse to continue to support your patients=2C we must re= main compliant with insurance companies' rules around patient respons= ibility.

We are seeking to do this in the smoot= hest possible way. By being upfront and transparent with the costs rather= than billing the patients after the delivery=2C we think this will lead t= o the best outcomes for all parties.
 

How does it= work?


For Your Team:

As usual=2C we=E2=80=99ll keep you inf= ormed of these order statuses on your Verse Medical portal. Those with pat= ient responsibility outstanding will be flagged with an Issue Order Status=2C an= d the remarks will indicate that the order is on hold.

    =09
  • If we have r= eached out to the patient and are awaiting a response:  =09
      =09=09
    • We=E2=80=99ll mar= k the Order Status as Issue
      • =09=09
    • We=E2=80=99ll add= two remarks=2C On Hold and Pat= ient responsibility requested
      =09=09 
      • =09
    =09
    • =09
  • If the patie= nt refuses to pay their portion: =09
      =09=09
    • We=E2=80=99ll can= cel the order=2C send your team a message=2C and show you the remark= Patient rejected patient responsibility
      =09=09 
      • =09
    =09
    • =09
  • If we are un= able to contact the patient for 30 days=2C following multiple texts=2C cal= ls=2C and connecting with you: =09
      =09=09
    • We=E2=80=99ll can= cel the order=2C send your team a message=2C and show you the remark <= strong>Patient did not respond to patient responsibility request<= /em>
      • =09
    =09
=09=09=09=09 =09=09=09=09
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=09 =09=09=09 =09=09=09=09

For Patients

    =09
  • Calculating= the patient's responsibility:
    =09We will check the patient=E2=80=99s insurance for their remaining deduc= tible=2C out-of-pocket maximum=2C and copay/coinsurance to provide them wi= th what they will owe for the order in question. If there is a discrepancy= between the insurance amount and our invoice=2C we will refund the patien= t the difference.
    =09 
    • =09
  • Reaching out= to patients:
    =09For each case of patient responsibility=2C we will attempt to text and= call the patient several times. If we are unable to reach them=2C we will= contact your team to seek guidance for the best next steps. 
    =09 
    • =09
  • Updated the= patient brochure:
    =09We=E2=80=99ve updated the patient brochure so that they understand thei= r financial responsibility for the order. You can see this here: =09 =09

Getting Started

When seeing pati= ents=2C it will be helpful to let them know that you=E2=80=99re ordering t= heir supplies through Verse Medical=2C and we may reach out requesting fin= ancial responsibility. 
With this change=2C it is essential that you provide us with the most up-t= o-date patient phone number=2C and when possible=2C a secondary phone numb= er (guardian or family member) to allow for this process to move quickly.= Otherwise=2C there is nothing you need to do here=2C we just wanted to ke= ep you informed! 
=09=09=09=09 =09=09=09=09
=09 =09=09=09 =09=09=09=09
We will be gradually rolling this out to more= and more patients over time=2C because we are starting small=2C you may n= ot notice this flow immediately. Please email or call your account represe= ntative if you have any questions.

Best regards=2C

Adam= Yecies
Senior Customer Success Manager=2C Team Lead
(929) 410-5285
=09=09=09=09 =09=09=09=09
=09 =09=09=09 =09=09=09=09
Confidentiali= ty Notice: The information contained in this transmission may contain priv= ileged and confidential information=2C including patient information prote= cted by federal and state privacy laws=2C including=2C but not limited to= =2C privacy standards imposed pursuant to the Federal Health Insurance Por= tability and Accountability Act of 1996 ("HIPAA"). It is intended only for= the use of the person(s) named above. If you are not the intended recipie= nt=2C or the employee or agent responsible for delivering the message to t= he intended recipient=2C you are hereby notified that any review=2C dissem= ination=2C distribution=2C or duplication of this communication is strictl= y prohibited. If you are not the intended recipient=2C please contact the= sender by reply email and destroy all copies of the original message.
 
=09=09=09=09 =09=09=09=09






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Jetlenses=2C Inc · 158 W 27= th St Floor 10=2C · New York=2C NY 10001 · USA

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