Hi,

A new note was added for order # R864116765. =20 This order is for Lydia Pulley (DOB 1925-07-28)= . =20

Our customer service team added the following mes= sage:

Our eligibility check shows that this patien= t is currently on home health care and has an Original Medicare plan. Accor= ding to Medicare rules, the home health agency must provide supplies for th= ese patients. Therefore, we cannot process this order, so it should be forw= arded to the agency.

We understand that Medicare makes an e= xception for Lymphedema (compression) products, allowing DME suppliers to p= rovide these items to home health patients. However, our current billing sy= stem is unable to process this exception. We apologize for any inconvenienc= e this may cause and must apply our standard policy to this order.=

Please approve this message if you would like us to offer the pati= ent an out-of-pocket payment option. Otherwise, please reject it, and we wi= ll cancel the order.

If you believe there was an error in the eligi= bility check, please let us know.

*If the patient is unable to purc= hase non-covered items out of pocket, we will cancel the order.

Tha= nks for your help!

Approve Reject

You can view (and respond to, if necessary) this = notification here: https://versemedical.com/go/5d07e1e4-c9be-499c-9fc7-28= aaa234de03.

Thank you,

The team at Verse Medical

Confidentiality Notice: The information contained in this tra= nsmission may contain privileged and confidential information, including pa= tient information protected by federal and state privacy laws, including, b= ut not limited to, privacy standards imposed pursuant to the Federal Health= Insurance Portability and Accountability Act of 1996 ("HIPAA"). It is inte= nded only for the use of the person(s) named above. If you are not the inte= nded recipient, or the employee or agent responsible for delivering the mes= sage to the intended recipient, you are hereby notified that any review, di= ssemination, distribution, or duplication of this communication is strictly= prohibited. If you are not the intended recipient, please contact the send= er by reply email and destroy all copies of the original message.